Returns & Exchanges

Returns & Refunds Policy
At The Work Uniform Company, we aim to provide high-quality uniform clothing at fair market prices. While we primarily supply businesses and organisations, we also accept orders from individual customers.
If you are not satisfied with your purchase, you may return eligible items in accordance with the policy below.

1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.
If you choose to cancel your order:
•    You must notify us within 14 days of delivery.
•    You then have a further 14 days to return the goods to us.
This means goods must be returned within 28 days of delivery.
If your cancellation request is made within the first 14 days, we will provide one free return label per order.
Original delivery charges are non-refundable.

2. Condition of Returned Goods
All returned items must be received in resalable condition.
This means:
•    Garments must be unworn, unwashed and undamaged
•    All tags, packaging, hangers and inserts must be included
•    Items must be returned in the same folded condition in which they were supplied
We reserve the right to refuse returns or apply reasonable handling charges where goods are returned in a condition that prevents them from being resold as new.
Examples may include:
•    Missing packaging or hangers
•    Items returned creased or requiring repacking
•    Garments showing signs of wear

3. Non-Returnable Items
The following items cannot be returned unless faulty:
•    Garments that have been embroidered, printed or customised
•    Items that have been altered or tailored
•    Goods made to a customer's specification
•    Any item that has been worn, washed or damaged
This does not affect your statutory rights if goods are faulty or not as described.

4. How to Return an Item
To start a return:
1.    Visit our Returns & Exchanges page
2.    Enter your order number and email address
3.    Select the items you wish to return
4.    Print the return label and packing slip
Returned items must be dispatched within 14 days of receiving the return label.
Returns sent without authorisation may not be accepted.

5. Refunds
Once your return has been received and inspected:
•    You will receive an email confirmation.
•    If approved, the refund will be issued to the original payment method.
Please allow up to 12 working days for your bank or payment provider to process the refund.

6. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect:
•    Please contact us within 48 hours of delivery
•    Email sales@workuniformcompany.co.uk with photographs of the issue
We will investigate and arrange a repair, replacement or refund where appropriate.

7. Returns from Outside Mainland UK
Customers returning items from outside mainland UK (including Northern Ireland) are responsible for return postage costs.

8. Returns We May Not Accept
We reserve the right to refuse returns where:
•    Items are returned outside the permitted return period
•    Items are not returned in resalable condition
•    Returns are sent without authorisation or documentation
Unidentified or unclaimed returns may be held for 14 days before disposal.

9. Order Review and High-Risk Orders
The Work Uniform Company primarily supplies corporate and business customers.
We reserve the right to review, amend or cancel orders prior to dispatch where we reasonably believe the order presents a high risk of return or misuse of our service.
This may include, but is not limited to:
•    Orders placed by individual consumers exceeding £500
•    Orders containing multiple variations of the same garment in identical sizes
•    Orders where the quantity or combination of items appears inconsistent with normal consumer purchasing behavior
•    Orders where previous purchasing history indicates excessive returns
Where such circumstances arise, we may:
•    Contact the customer to confirm the intended use of the order
•    Request amendments to the order quantity
•    Cancel the order and issue a full refund prior to dispatch
This policy does not affect statutory consumer rights once an order has been accepted and dispatched.

10. Fair Use of Returns
Our returns policy is intended to allow customers to assess products purchased online. However, it is not intended to operate as a garment fitting or comparison service.
Where we reasonably believe that a customer is placing orders with the primary intention of returning a substantial proportion of the goods, we reserve the right to take appropriate action.
This may include:
•    Contacting the customer prior to dispatch to discuss sizing
•    Limiting quantities supplied in a single order
•    Cancelling orders that appear to be placed primarily for comparison or fitting purposes
•    Refusing future orders where a clear pattern of excessive returns is identified
This policy helps ensure fair use of our service and maintain stock availability for our business customers.

11. Multi-Variation Orders
Orders placed by individual customers that contain multiple styles, colours or fits of the same garment type in identical sizes may be subject to manual review prior to dispatch.
Where we reasonably believe an order is intended primarily for comparison or home fitting purposes rather than genuine purchase, we may:
•    Contact the customer to discuss sizing advice
•    Limit the quantity supplied
•    Cancel the order and issue a full refund prior to dispatch
Customers requiring assistance with sizing are encouraged to contact our team before placing their order.

12. Industry-Specific Orders
Orders placed by organisations operating in the television, film, theatre, costume hire or wardrobe sectors may be subject to manual review prior to acceptance.
Due to the elevated risk of garments being used temporarily for production or costume purposes, we reserve the right to require written confirmation prior to accepting such orders that:
•    the goods are being purchased for professional or production use, and
•    the garments are supplied on the basis that they are non-returnable unless faulty.
Orders from these sectors will not be accepted or processed until this confirmation has been received in writing.
This does not affect statutory rights in relation to faulty or mis-described goods.

Contact Us
If you have any questions regarding returns, please contact our team:
Email: sales@workuniformcompany.co.uk
Website: workuniformcompany.co.uk