Returns & Exchanges
Extended Christmas Returns : Please note that all orders placed from Sunday the 1st of December 2024 will be accepted for a refund or exchange (subject to our usual terms and conditions) up until Friday the 10th of January 2025 thus temporarily overriding our normal returns policy timeline
Enter your email address and order number e.g. #1234EN in the required fields above and click Search.
Once a return request is approved a prepaid* return label with a packing slip will be emailed to you. (subject to your request being within 14 days)
We will provide ONE FREE label per order.
You then:
- Download and print the label
- Tear off the packing slip and enclose this within your order.
- Attach the label to your parcel and take the parcel to your local post office.
- Request a receipt of your return.
Please note that we are currently unable to offer Barcodes for returns.
To avoid any future misunderstanding we request that you read our returns policy below.
Customer Returns and Refund Policy
Please note that Embroidered, Logo'd or Altered garments are non-returnable.
Also, please note that the original shipping charge is non-refundable.
You must request your return or cancellation within 14 days of receipt of your order.
"Under consumer contract regulation law, you have a legal right to cancel within 14 days of receipt and a further 14 days to return the goods to us." Total of 28 Days
If you request a return or cancellation within 14 days of receipt of your order, we will send you a FREE postage paid label to return the goods.
We are not obliged to accept returns from 14 days after the date of delivery.
Please be aware that The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a customers specification". We are therefore unable to accept returns or provide refunds for embroidered or branded items.
How do I return?
If you wish to register your request to return or cancel your order within 14 days of receipt - follow the steps below.
Click on the “Free Returns” link at the top of the home page or the “Returns and Exchanges” link at the bottom of the home page.
The First Returns Label is Free. Should you wish to make any further returns from the same order you will be charged £7.50 (inc VAT) per label or the cost will be deducted from your refund.
Enter your order number e.g. #1234EN and email address in the required fields above and click Start.
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved (usually within 24 hours) if this email does not arrive then kindly check your Junk folder before contacting our sales team.
The return must be despatched within 14 days of issuing your returns label for a refund to be given.
Return Guidelines
Please note that personalised/branded (printed or embroidered or altered) garments are non-returnable.
- You must ensure that all items are returned folded back in their original packaging with all tags attached, with hangers where applicable, unworn, clean, and unblemished in any way (no make-up, dog hair, biro marks, smell of perfume or deodorant etc) and securely sealed back into a mail bag or the box or bag it was delivered in
- You must re-fold shirts back into their original fold lines with all cardboard inserts and clips intact. If you need help with this please ask as we can send you a YouTube video link to assist.
- All packaging should be as delivered - clean and un-damaged or screwed up.
- Items received in a condition outside of these guidelines will not be refunded.
- Items received with no packaging will be charged £5.00 per item
- Items received with no hanger will be charged £5.00 per item
- Items received that require refolding will be charged at £5.00 per item
- Please note that these conditions are legally binding terms, they are fair and reasonable and comparable to many leading UK retailers.
- We are not obliged to accept returns from costume and wardrobe departments.
- Our job is to deliver high quality goods to you as ordered by you at a fair market price. Your job is to return them to us in the same packaged condition that you received them - if you want a full refund.
Please note original shipping charges are non-refundable.
For returns from outside of mainland UK, including Northern Ireland, the customer will be responsible for the cost of returning the products to Work Uniform Company.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment. Whilst we will process this refund immediately the card companies can take up to 12 working days (not including weekends) before you see the funds return to your card.
If you are unable to adhere to our returns policy due to a disability, please contact our sales team and we will assist you further.
Rejected Return Information
- Parcels sent back to us without prior authorisation or notification will be not be refunded.
- Parcels sent back to us with goods outside of policy guidelines will not be refunded.
- Parcels sent back to us without paperwork will be held for 14 days and then given to charity if we do not hear from you.
Faulty Products
Not perfect? Return it and let us fix things
Customer satisfaction matters above all else to us. If you are dissatisfied with any of our services or products, please contact our sales team by phone or email who are available to assist you in person.
All products are dispatched New from our suppliers.
Should you receive an item that has a fault please email within 48 hours sales@workuniformcompany.co.uk attaching images of the fault for our team to investigate and resolve.
Rejected Order Information
We reserve the right to cancel & refund an order at our discretion.
Returns sent to the wrong address will not be refunded.
We can not refund, repair nor replace products that have been altered by the purchaser.
