To start the returns/exchange process for your Work Uniform Company order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Please note : The order number is 4 digits, # and EN are not required
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
Dearest beloved customer – due to the spiralling cost of transportation & fuel and increasing pressure from the garment manufacturers we are having to insist that you please return garments in “ as new” condition with all original packaging and labelling within 7 day s of receipt of the collect plus QR code from the website. The free returns service automatically closes after 7 days. Please go to: https://workuniformcompany.co.uk/a/returns to activate your return request.
Please note that personalised branded garments are non returnable.
Once a return request is approved, an email will be generated with options for the label download and a store locator app with details of your nearest drop off location. You can
(a) download the shipping label to print yourself or
(b) download a barcode to take to your nearest drop off store and they will print the label for you. You may either return your item for a refund or request an exchange.
Please ensure that items are returned folded back in their original packaging with tags attached, unworn and unwashed. Items received in a condition outside of these guidelines will not be refunded.
The return must be despatched within 7 days of issuing your returns label in order for a refund to be given. Please note: original shipping charges are non-refundable.
For returns from outside of mainland UK, including Northern Ireland, the customer will be responsible for payment to return the products to Work Uniform Company.
Are there any charges for returns?
- We now offer free returns via Clicksit
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment, within 10 working days.