Why was my return rejected?

Parcels sent back to us without prior authorisation or notification will be sent back to the customer. Parcels sent back to us with goods outside of policy guidelines will be sent back to the customer. Parcels sent back to us without paperwork will be held for 14 days and then given to charity if we do not hear from you.

FAQs - The Work Uniform Company

Q: How do I get a VAT invoice for my order?

Please send a quick email to sales@workuniformcompany.co.uk and our sales team will generate your VAT invoice and email it over to you.

FAQs

Shipping

UK Standard "Next Day" Delivery via Royal Mail or DPD

FREE DELIVERY on Orders over £50 (inc VAT). Orders under £50 (inc VAT) are charged at £4.95 (inc VAT)

Lead time is dependent upon which brand of uniform you are ordering.

We aim to despatch all stock products within 1-2 working days
Personalised/Embroidered items may take 3-5 working days from artwork sign off.

We will send a shipping confirmation email with tracking information to let you know when it's on its way. If you cannot locate this email, first check that you input your email address correctly on your order. Next, check your spam/junk folder. If you still can't locate it, then please email or phone us.

Please note : You may not receive all products within one parcel due to some items being stocked in separate warehouses.

If, for any reason (strikes etc) we foresee a delay, our sales team (Misha & Alisha) will notify you of this via email.

If you require an order more urgently, you can pay a little extra for a fast-track service. Please speak to our sales team about this at sales@workuniformcompany.co.uk

The Work Uniform Company is an online only store. Business account meetings are available by appointment only

Please click the link here to see the delivery information.

If you require further clarification please contact us on sales@workuniformcompany.co.uk

The majority of our listings have a link to a size chart underneath the 'Add to basket' button. We highly recommend that our customers measure themselves before placing an order. If the size chart link is not available, please contact our sales team on sales@workuniformcompany.co.uk

Please click the link here and follow the step by step instructions.

We always produce a design approval form for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out.

You will receive your artwork approval form via email, 1-2 working days after your order is placed. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer

Yes, please contact our sales team on sales@workuniformcompany.co.uk we can take your order and payment over the phone. Back orders are automatically despatched once the stock arrives.

It is always worth asking the question as we have access to several suppliers products that aren't presently listed on the website.

Next Day Delivery charge is £15.00 please contact our sales team on sales@workuniformcompany.co.uk to arrange this.

Please note : our warehouses are operational Monday - Friday : 9am - 4pm

When your order is despatched we will send you an email with your tracking reference number. Please visit the couriers website and copy and paste your tracking number in. If you can't find the email, please check your junk folder. If you are still unable to locate the email then please contact us on sales@workuniformcompany.co.uk

Please send a quick email to sales@workuniformcompany.co.ukand our sales team will generate your VAT invoice and email it over to you.

Returns

Want to return an item? No problem! Our returns policy is 14 days from the date you receive the order.

- Items must be returned within 30 days of receipt of the goods.

- All returns must be sent back with a completed returns form. We need this process your refund.

- Please repackage unwanted item(s) in the original packaging, unworn and unwashed.

- You can send your package back to us through Royal Mail or your own courier service.

- We recommend that you use recorded delivery so that you can track the package.

Please click the link here and follow the step by step instructions.

If you do not wish to use our returns service, you are welcome to send back your return via Royal Mail and pay for the delivery yourself. Please ensure the original paperwork is inside the parcel so we can identify your return on arrival.

- If you return your items to us later than 30days from receiving your order and have not yet contacted our customer experience team.

- If you don't include a completed returns form.

- If your items are bespoke or personalised.

You must ensure that all items are returned folded back in their original packaging with all tags attached, with hangers where applicable, unworn, clean, and unblemished in any way (no make-up, dog hair, biro marks etc) and securely sealed back into a mail bag or the box or bag it was delivered in

You must re-fold shirts back into their original fold lines with all cardboard inserts and clips intact. If you need help with this please ask as we can send you a YouTube video link to assist.

All packaging should be as delivered - clean and un-damaged or screwed up.

Items received in a condition outside of these guidelines will not be refunded.

Items received with no packaging will be charged £5.00 per item

Items received with no hanger will be charged £5.00 per item

Items received that require refolding will be charged at £5.00 per item

Please note that these conditions are legally binding terms, they are fair and reasonable and comparable to many leading UK retailers.

Our job is to deliver high quality goods to you as ordered by you at a fair market price. Your job is to return them to us in the same packaged condition that you received them - if you want a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment. Whilst we will process this refund immediately the card companies can take up to 12 working days (not including weekends) before you see the funds return to your card.

If you are unable to adhere to our returns policy due to a disability, please contact our sales team and we will assist you further.

Parcels sent back to us without prior authorisation or notification will be sent back to the customer.
Parcels sent back to us with goods outside of policy guidelines will be sent back to the customer.
Parcels sent back to us without paperwork will be held for 14 days and then given to charity if we do not hear from you.