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      Frequently Asked Questions

       

      Can I visit your shop to try the uniforms on?

      The Work Uniform Company is an online only store.

       

      How do I check the sizing of a product?

      The majority of our listings have a link to a size chart underneath the 'Add to basket' button. We highly recommend that our customers measure themselves before placing an order. If the size chart link is not available, please contact our sales team on sales@workuniformcompany.co.uk

      Please note : Sizing differs between brands

       

      How do I add embroidery charges to my order?

      Please click the link here and follow the step by step instructions.

       

      How will I receive my design approval form?

      We always produce a design approval form for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out.

      You will receive your artwork approval form via email, 1-2 working days after your order is placed. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer

       

      The item I want is out of stock, do you do back orders?

      Yes, please contact our sales team on sales@workuniformcompany.co.uk we can take your order and payment over the phone. Back orders are automatically despatched once the stock arrives.

       

      I require a specific product that I can't see listed on your website, can you source it for me?

      It is always worth asking the question as we have access to several suppliers products that aren't presently listed on the website. 

       

      How quickly will my order be delivered?

      Please click the link here to see the delivery information.

      If you require further clarification please contact us on sales@workuniformcompany.co.uk

       

      I need my order urgently, can you do next day delivery?

      Next Day Delivery charge is £15.00 please contact our sales team on sales@workuniformcompany.co.uk to arrange this.

      Please note : our warehouses are operational Monday - Friday : 9am - 4pm

       

      How do I track my order? 

      When your order is despatched we will send you an email with your tracking reference number. Please visit the couriers website and copy and paste your tracking number in rather than clicking the direct link from the email. If you can't find the email, please check your junk folder. If you are still unable to locate the email then please contact us on sales@workuniformcompany.co.uk 

       

      How do I get a VAT invoice for my order?

      Please send a quick email to sales@workuniformcompany.co.uk and our sales team will generate your VAT invoice and email it over to you. 

       

      How do I return my order?

      Please click the link here and follow the step by step instructions.

      If you do not wish to use the Collect+ service, you are welcome to send back your return via Royal Mail and pay for the delivery yourself. Please ensure the original paperwork is inside the parcel so we can identify your return on arrival. 

       

      Where is my refund?

      For a refund to be given, we must first inspect your return to ensure that it is in a resalable condition. Once approved, the refund will be issued.

      It can take up to 10 WORKING DAYS for the funds to clear back into your account, dependent upon whom you bank with. 

      If the funds have not arrived after 10 working days then please escalate this with us.

      Firstly we will ask you to double check the account you paid for the order with. Most of us have more than one account (debit/credit) so its best to double check this first.

      Then, we will provide your Acquirer Reference Number (ARN) which will enable your banking provider to trace the transaction.