Returns & Exchanges
Not perfect? Return it and let us fix things
Customer satisfaction matters above all else to us. So if you are dissatisfied with any of our products, please politely contact us to secure a replacement or refund.
We kindly encourage all our customers to read our policy to avoid any future disappointment.
Customer Returns and Refund Policy
You must request your return or cancellation within 14 days of receipt of your order.
"Under consumer contract regulation law, you have a legal right to cancel within 14 days and a further 14 days to return the goods to us."
If you request a return or cancellation within 7 days of receipt of your order, we will send you a postage paid label to return the goods or you can click this link and enter your order number and the process will automatically send you a free returns label link
If you request a return or cancellation after 7 days of receipt of your order you will be responsible for the cost of returning the goods. It is advisable to use a “signed for” or “tracked” service so that you are insured if the parcel is lost or does not arrive with us. Please ensure that the paperwork received with the delivery is included in the returned goods parcel.
***Returns over the value of £200 will incur a 10% restocking fee***
How do I return?
If you wish to register your request to return or cancel your order within the 7 days of receipt - follow the steps below.
Click on the “Free Returns” link at the top of the home page or the “Returns and Exchanges”” link at the bottom of the home page.
Enter your order number e.g. (#1234EN) and email address in the required fields above and click Start.
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved (usually within 24 hours) if this email does not arrive then kindly check your Junk folder before contacting our sales team.
If you are beyond the 7 days, please email the sales team @ sales@workuniformcompany.co.uk to notify them of your intention to return the goods and take your parcel to the post office and purchase the returns label. Please include a copy of your delivery note within the package that you are returning. We do not refund returns labels that have not been pre-approved by our sales team. Our team will respond during office working hours (Mon-Fri:30am - 5pm)
If you are a business customer, please contact us for assistance with your return.
What items are returnable?
Please note that personalised/branded (printed or embroidered or altered) garments are non-returnable.
Once a return request is approved, an email will be generated with options for the label download and a store locator app with details of your nearest drop off location.
You can then:
(a) download the shipping label to print yourself or
(b) download a barcode to take to your nearest drop off store and they will print the label for you. You may either return your item for a refund or request an exchange subject to the following conditions
You must ensure that all items are returned folded back in their original packaging with all tags attached, with hangers where applicable unworn, clean, and unblemished in any way (no make-up, dog hair, biro marks etc) and securely sealed back into a mail bag or the box or bag it was delivered in
You must re-fold shirts back into their original fold lines with all cardboard inserts and clips intact. If you need help with this please ask as we can send you a YouTube video link to assist.
All packaging should be as delivered - clean and un-damaged or screwed up.
Items received in a condition outside of these guidelines will not be refunded.
Items received with no packaging will be charged £5.00 per item
Items received with no hanger will be charged £5.00 per item
Items received that require refolding will be charged at £5.00 per item
Please note that these conditions are legally binding terms, they are fair and reasonable and comparable to many leading UK retailers.
Our job is to deliver high quality goods to you as ordered by you at a fair market price. Your job is to return them to us in the same packaged condition that you received them - if you want a full refund.
The return must be despatched within 14 days of issuing your returns label for a refund to be given.
Please note original shipping charges are non-refundable.
For returns from outside of mainland UK, including Northern Ireland, the customer will be responsible for payment to return the products to Work Uniform Company.
Are there any charges for returns?
We now offer free returns via ReturnsZap for 7 days.
For returns beyond 7 days, the label purchase must be funded by the customer.
***Returns over the value of £200 will incur a 10% restocking fee***
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment. Whilst we will process this refund immediately the card companies can take up to 12 working days (not including weekends) before you see the funds return to your card.
If you are unable to adhere to our returns policy due to a disability, please contact our sales team and we will assist you further.
Rejected Return Information
- Parcels sent back to us without prior authorisation or notification will be sent back to the customer.
- Parcels sent back to us with goods outside of policy guidelines will be sent back to the customer.
- Parcels sent back to us without paperwork will be held for 14 days and then given to charity if we do not hear from you.
Rejected Order Information
We reserve the right to cancel & refund an order at our discretion.